Terms & Conditions

Definitions and Interpretation

'The Office': The Macau Speacialist training programme is represented in UK by Hume Whitehead whose principal place of business in the United Kingdom is 2nd Floor, Magdalen House, 148 Tooley Street, LONDON SE1 2TU

'The Agent': The travel agency or company within the travel industry nominating employees to be trained as a Macau Specialist

'Macau Specialist' A Nominated Person who has successfully completed the Programme and been accredited with such status.

'The Nominated Person': The individual employee of the Agent who is either receiving training for or has been granted Macau Specialist status. An Agent may nominate any number of its employees as Nominated Persons.

'Programme': The Office’s course to train a Nominated Person as a Macau Specialist, as made available on the Office’s website at and/or extranet. macauspecialist.co.uk and/or extranet.

'Certificate': A certificate given by the Office to a Macau Specialist who has achieved a certain score in the Programme.

'Intellectual Property': Any patent, copyright, registered design, trademark or other industrial or intellectual property right subsisting in respect of the information supplied by the Office, and applications for any of the foregoing.

'Restricted Information': Any information which is disclosed to the Agent or the Macau Specialist by the Office pursuant to or in connection with the Programme (whether orally or in writing) and which is expressly stated to be confidential or marked as such.

'Appointment Period': Twelve months from date of enrollment (inclusive of the training period) and each successive period of twelve months

Any reference in these Terms and Conditions to ‘writing’ or like expressions includes a reference to facsimile transmission, electronic mail or comparable means of communication.
The headings in these Terms and Conditions are for convenience only and shall not affect their interpretation.

Registration and Renewal

The Programme is only available for the use of travel agencies or companies in the travel industry in Great Britain to train their employees regarding the attractions of Macau as a holiday destination. The Programme is not available to persons who are outside Great Britain and/or dealing with the Office as a consumer and/or acting in the course of any business other than that of a bona fide travel agency or company within the travel industry, which is interested in the promotion of Macau as a holiday destination.

In order to ensure the above, access to the Programme is restricted by a username and password for each Nominated Person, issued to them upon registration by the Agent. The Agent and each Nominated Person agree that each username and password will only be used by the Nominated Person for whom it is issued, and not disclosed to anyone other than the Agent and that Nominated Person.

On completion of registration (which shall be undertaken electronically by way of the Office’s website), the Office shall provide the Nominated Person with electronic access to the Programme.

On successful completion of all training modules by achievement of a score of 70% or more in the test at the end of each such module, the Nominated Person will be awarded non-exclusive Macau Specialist status for the first Appointment Period by the Office, and the Macau Specialist and the Agent hereby agree to act in that capacity subject to the Terms and Conditions set out herein. On expiry of each Appointment Period, the Macau Specialist can apply for Macau Specialist status to be renewed, such renewal to be conditional upon:

    provision by the Macau Specialist to the Office of such details of the business of the Macau Specialist as the Office shall reasonably require;
    the successful completion by the Nominated Person of the renewal tests imposed from time to time by the Office; and
    the Office being satisfied that the Macau Specialist is providing the suitable level of customer service.

The award of Macau Specialist status to a Nominated Person shall entitle the Agent as the employer of the Nominated Person to advertise itself as having the services of a Macau Specialist whilst the Nominated Person remains in the employ of the Agent in accordance with these Terms and Conditions.


A Nominated Person who is awarded Macau Specialist status will receive a certificate in PDF format, which he/she may print off and display.

Rights and Duties of the Office

The Office shall provide the Macau Specialist with adequate means of training and the required training modules necessary to achieve Macau Specialist status.


The Agent and the Macau Specialist shall at all times use their best endeavours to keep any Restricted Information confidential and accordingly not disclose any Restricted Information to any other person; and not to use any Restricted Information for any purpose other than the performance of their obligations under these Terms and Conditions.

Intellectual Property

Nothing in these Terms and Conditions shall give the Agent or the Macau Specialist any rights in respect of any trade names or trade marks used by the Office in relation to Macau Specialist status, and the Agent and Macau Specialist hereby acknowledge that except as expressly provided in these Terms and Conditions it shall not acquire any rights in respect thereof, and that all such rights are and remain vested in the Office. The Agent or Macau Specialist shall not use any trademarks or trade names so resembling those of the Office as to be likely to cause confusion or deception.

Data Protection

The Agent and the Macau Specialist consent to the Office’s processing of the personal data concerning the Macau Specialist that is completed during the registration process for the purposes stated in the Office’s Privacy Policy.


The Office shall be at liberty to perform any or all its obligations under this Agreement through third parties.

The Office may vary these Terms and Conditions at any time upon 30 days` notice, such notice to be published on the Office's Website only.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and subject to the non-exclusive jurisdiction of the English courts.

Personal Data

The Office’s privacy policy is based on, and is consistent with, UK Data Protection Laws. These laws can be viewed online at www.dataprotection.gov.uk

The Office may process the personal data concerning the Macau Specialist that is completed during the registration process for the purposes of:

    compliance with the Office’s rights and obligations under the Macau Specialist Terms and Conditions

    providing the Macau Specialist with further information on travel to and tourism in Macau, and special promotions in order to enable him/her to perform his/her obligations under these Terms and Conditions and to maintain his/her Macau Specialist status.

Agents (not Macau Specialist’s) who are individuals (including partnerships in England and Wales) have the statutory right under the Privacy and Electronic Communications (EC Directive) Regulations 2003 to opt out of such communications, and can do so by emailing the Office at: info@humewhitehead.co.uk. The Office will not process such personal data for any other purposes.

The Office stores this information in encrypted form, and disposes of it once the purpose for which it was collected has been achieved. The length of time for which it is stored may vary according to the purpose for which it has been collected. Except as stated above, no such information will be released to a third party without the Agent’s or Macau Specialist’s prior consent, unless the Office is compelled to do so by law.


The Macauspecialist.co.uk website uses cookies to identify and login the Nominated Person or Macau Specialist and to identify the Agent for registration of new Nominated Persons. Cookies are a small string of code that a web site can send to your web browser. A cookie cannot extract information from your computer, transmit computer viruses, or capture or transmit your email address. You can decide to deactivate cookies on your computer by accessing your web browser settings.

Access to Information

Any person or organisation, who has registered with this web site, and who believes that we have gathered and stored personal information relating to them, may request to view that information under the provisions of the relevant data protection laws. Any request is to be directed to: info@humewhitehead.co.uk

See Contact Us for our telephone and address.